SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.gartenpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality product recommend
The kit is cool. Quality at altitude. The collar is heavy, strong. The leash is very comfortable, especially an additional handle. The elastic is stretched, it would be slightly longer.
Product O. K. Doporučuji
These are great quality and very fast shipping time
Thank you store!!!!! The order was received, everything is intact and safe. Good collar, qualitatively made. Who needs recamindu!!!!!! Ordered XL. a little too big. On my Akita it was necessary to take L.
super awesome. The buckle and the hook is made of metal and super hard and steady. the cloth is doesn't bite and it stretches if the dog pulls hard. two-handed grip helps a lot in training and the there is a grip on the collar that helps a lot to hold and keep the dog steady. super super awesome.
bon produit, reçu rapidement.
Мини буль. Возраст 4 месяца. Размер ошейника М Подошёл на минимальной регулировке (другими словами уменьшить ещё больше нельзя) Весьма основательный и тяжелый. Под основной застежкой ещё липучка, с одной стороны дублирует основной замок, с другой так быстро не застегнешь.
Good Collar
Очень хороший поводок и ошейник
I thought it would be wider, when I wear it, it breaks off Velcro and the dog can jump out of the collar.
Necklace conforms to the description, good size, received rather than expected. Thank you to the store
It looks very durable. Sewn neatly. Adjustable.
Excelente
Well made collar, convenient. Color is excellent for German Shepherd. The size is exact.
Ungodly sewn. Material OK. Furnitura takozh. Other members, yak on his own Groshi
Took on Laika West Siberian smallest size approached still have a lot of stock! I advise! I take this for the second time, very strong collars! The leash is strange and short... for walking and Mad Dog does not fit as it stretches, for running the most
Product excellent feel ונראה serious היגיע relatively fast מאד really matches the description advertising Thank you very much
Highly recommended, it is of excellent quality and the materials are good, very happy with the product
firstly, WOW...7 days from China to Metropolitan Melbourne! The product itself is as described and we are very happy with the purchase and the super fast postage! Thanks so much to the store, we cannot recommend this seller enough!
Perfect! Perfect!
All excellent, the delivery is fast, but still thought that both the collar and the leash would be more helpful.
Just a little big the size, they should sell a small size
Excellent necklace, very firm. Good stuff. I'm coming very fast. My dog is happy with him
Wsystko in as best porzadku... Qualitatively on good level