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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend, a cool toy. Cats have a new occupation.
Fast delivery, good packaging. Thanks!
Классная игрушка! МНЕ понравилась)))) надеюсь, котятам тоже зайдёт. Пришла, на удивление, целая и нигде даже не погнулась. Собирается легко. Для котят самое то.
Very fast delivery-14 days. Cat liked it!
Not yet. She's in disassembly. I'll collect, I'll add a review.
Super Toy!!! A cat, more precisely a kitten, is played with great pleasure! Came not damaged!!! There is no smell!!! Delivery to Germany was carried out in 10 days!!! Seller recommend!!!
Item arrived very fast and in excellent condition. Excellent store, highly recommend. My cat is love this toy.
Nice toy. True, the bottom ball cat pulls out with ease.
Everything is great! Price, quality, fast delivery! I like the cat!
I didn't. The store himself offered to return the money. Thank you. I recommend for honesty!
Shipping fast. I ordered 24.04.21, the Mail was 10.05.21. Total 17 days to Belgorod region. The toy is worthy of packing, came whole, equipped completely. Cats are appreciated. Thanks store
Our cat is in the vosborg. I just put it on him for 10 minutes for the ears about to scream. Even forgot about dinner))))
The game is cool, yakysna. The reception is low. Vistachilo gratiya dietini-m on 10, and Kotu hvilin 5))) on the central reception to the non-Nickel City. Stop. I watched the reception, I did not bother) I went to schvidko
Koteyka appreciated. Despite the fact that enough adult
Very well packaged with good protection. Easy to Assemble.
At us in the country very often steal parcels on Pochta, at first this toy did not reach me, but the store was just wonderful! Itself worried that the goods did not reach and offered me a solution to the problem! For which I am very grateful to him! Everything came whole, well packed! I strongly recommend this store! Here are wonderful, attentive, customer-oriented sellers! I will still order with great pleasure!
To Kiev in about three weeks. The toy is cute, odorless. One of the levels is slightly curved, but it's critical)). Seller recommend. Thank you very much!)
A toy for a cat received, very quickly. Everything is fine, but I had to collect.
Corresponds to the description. Cats are not interested yet
Excellent Toy, cats are having fun! Came whole, well packed!
I liked the cat and the dog, of course it was a little deformed (I handed out 1 ball) but with the help of a hair dryer everything was eliminated. Thank you.
Toy Super!!! I recommend the store and thank you!)
Came quickly, about two weeks, the cat liked it.
He got here pretty fast. And from what it looks like, we 've triumphered. Cats love it
Expresowa delivery in 10 days... Bottom stress dropped but think that as tighter the sklei it should be OK.