SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.gartenpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! Very nice quality cushion, soft and thick
Thank You Very Much and Have a Nice Day...!!!
very good my dog love it
Super quality! Unfortunately musialam pay duty, 33 E. Highly recommend!
Good quality and very fast shipping
I ordered navy by mistake, i wanted black, but it is fine. I ordered before the 50 cm for my Pomeranian, his head was on the floor ( see previous comment) not with 60 com is is the perfact size. He loves it. Also helps to keep his belly warm. very statisfied with the product. Easy to wash, just put it in one piece int he washing machine. No plush, or bits coming out, keeps the shape. Need to be washed on arrival, that is it.
Stupenda e morbidissima come in foto consiglio l'acquisto
Soft and fluffy. Expected it to be more filled, but it's ok. I am satisfied. Recommend
parfait merci
Sofa Super good quality, color graphite very nice but little dog slightly puzzled what happened with its previous: D Can przyzwyczai. Recommend
Livraison très rapide très bonne communication avec le vendeur ! Panier très sympa et tout doux !
It’s as good as expected. My puppies love it. Bought a large one for two Pomeranian but it’s not as big as I anticipated. They still LOVE it tho :)
Very nice and comfortable
As per now I did not see the product however my parents told me is huge. Cats did not get into cuz of the smell which is understandable... It made thru various of places I will be makeing and update after washing it. As per now I am happy with the purchase. Oh and is sooo sooo soft!!!
Lovely and comfortable for my TYSON Fast shipping a 10 for store
משלוח מהיר מאוד, איכות גבוהה שווה ביותר
perfecta, llego muy rapido
Exactly what I wanted! Soft and fluffy
I find a little small for L but it will go for yn Knight king charles
It came a little poorly sewn
Very good product well padded unlike others, good quality. I recommend a 2ieme for my other dog.
Conforme a la description
At the top the dog loves
Great Bed. 've bought for my French bulldog, with 14 kg. Back length 40cm
J