SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.gartenpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
long shipping but good quality
Very very good
I’m truly happy and surprised by the quality of this collar. The strap is really durable , the collar is light and works from really far away , the remote control is easy to use and and And sleek. This is my second order and all my friends want one …
Before Omsk came in 4 days. It's the best thing in the world. We walk now without a leash. Our dog is problematic in naughty, eating poops and other delicious protuchas on the street. The sound does not hear, the vibro is used only when we call it, the rest is ash. Put on 3 and the dog feels great, a little frightened, which is characteristic, but quickly understands what is what. At 4 already squeals from pain, in general between modes the difference is the sky and the Earth. My husband on 3 nobly so takes the muscles on the strap, so we no longer need) obedient now not only the dog, but also the husband. Definitely 10/10.
au top
All class!!!
super produit je recommande expédition très rapide
The collar is just super! Fully corresponds to the description and expectations. I'm delighted with the collar. My sharpeka became the perfect dog on the street. She began to hear and listen to me. I use only sound and vibration. Electro tried on her hand, on the power of 1 easy tingling, almost not palpable, and on the power of 5 just tinplate. Very satisfied with the purchase. Delivery is very fast, to Norilsk delivered in 8 days. I recommend to buy for those whose sobaten do not hear the owner on the street.
Everything came well packed. Everything's fine. The collar was tested on the son))). Everything works well. They haven't tried it yet.
Top Electronic... Shock once getting the car has only correct quieten luggage with out shaving the howling.
Excellent collar, delivered to Day before, ordered express delivery for 5 days, Moscow, received on the cash register in 5-ka, surprised, works while excellent, dog golden retriever, thank you!
Corresponds to the description. Packed neatly. Vibration works, otherwise did not check.
au top moderne, facile à utiliser et discret
Everything is super. The dog began to behave perfectly. Now without a leash we walk
The order came very quickly, the collar is a super thing, took a one-year-old-difficulty with obedience for the Beagle.
All right and fast shipping for now works well
Ok
Works fine, but check the store! The goods have not yet been received, and exposed to receipt
Very fast
According to the announcement. Possibility to adjust vibrations and electric shock.
Dispatch fast, delivery, excellent, I recommend.
Except for the damaged or defective charging cable, everything works fine. Much better than others that I already bought on AliExpress before. This model does not have delays in triggered on the side of the receiver after pressing the button on the transmitter... The cable replaced itself. This has not become a problem. But the store responded instantly. So 5 star.
Ток чувствуется только на тройке, собака реагирует визгом, вибрация и звук нормально
Very high quality, I will take more
I liked the goods very much. I order the second one-the son lost the remote control. I use the call on the team "to me". Now you don't have to scream through the field. I first duplicated the call command. Now it's enough just to call and the dog is already here. I use the vibration as a command "not possible" and when the danger-the machine is going. A couple of times I had to use electricity. First the vibration and then immediately the electricity-when you pondered after another dog. He stopped at once. Now it is enough just to vibration that it immediately stopped or just even simply prevent jerks. I checked for myself. Level three is enough. The goods were delivered 4 days before Peter.