We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As pictured. So far it's faring very well with my germand shepherd. love this. thank you
a very good toy to keep my baby girl working for few minutes, while I do some housework.
Good product, my small size dog enjoyed it
Cool thing. Already tried to give the dog both with canned food and with a hard taste. The tooth stone is really cleaning, though, my oboltus is lagging at the back teeth. We still have to get to the floor. The store sent the order on the day of payment. Delivery 7 days to Nizhny Novgorod.
It's a pity that I did not get a toy. But the store is not responsible, our favorite Sberbank, immediately after Customs sent the parcel back to the seller. Still very sorry coupon and spent coins.
I order not the first time. Always fast. Thank you, I recommend!
Igual a la descripción, llegó antes del tiempo estimado.
The toy is perfect. My dog adores it. The rubber is also durable enough.
Arrived fast, soft, suitable for dogs also average size. Testeremo life.
A good quality toy, the dog immediately began to play. Another point for 560 rubles will buy. But maybe this will last for a long time. Rubber is dense, the color is bright
Se ve que es de buena calidad, lo seguiré probando para ver resultados
Llegó muy rápido. Excelente!!! Igual a descripción.
Not very strong. The dog was able to bite a piece out of it
The toy came fast and exactly suits the description. But it has a specific unpleasant smell which I hope will disappear in a while.
У меня хаски, присоска слабая, отрывал за секунду. Был сильный запах, выветрился. Пёс довольный, отгрыз половину
looks good,. but only lasted 1hour
The toy itself is good, only my dog does not like to bother for a long time
The quality is good, there is no smell, it is not enough for staff, but in general the toy is good
Our dog is satisfied