SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.gartenpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality and arrived in two weeks in Chile!
these doggy shades are swaggy! my pooch was posing in every pic I took of him rocking his cool specs hahaha!! honestly I adore them a lot and think I will buy another pair for his bday ^_^
Very cute! My dog obviously hates them but they provided a great photo op!! Definitely worth it I think!
super!!
All yak in the photo, the goods yakisniy, good packing, can not survive
I bought a lot at one time and I am very satisfied!
Like, was perfect in my Yorkshire.
Precise lenses! I didn't trust much but they left me totally satisfied!
Came in excellent air packing. Hold on to 3 points. Additionally, I made the string from below. And stick perfectly
This is something brilliant)))) later I will add a review with a photo with a dog)) delivery to Vladivostok without three days a month)
Son muy divinas, son pequeñas justo para mi perrita
Очень крутые очки, для шпица (1 год, 2800гр) брала М, идеально
Looks great. Same as described. Will order again. It took 3 weeks for delivery to America.
Все цело. Упаковано очень качественно
Glasses bomb! Sit Super! Delivery to Ukraine 3 weeks! Packed Super, in an inflated package. Thank you store!!!
Chic glasses. Packed so there's no chance of damage. Seller umnichka! Recommend.
Loved the product quality, just like the picture, arrived early
Perfectly packed, everything is whole!)
We walked a little more than a month. Very neatly packed. Goods davolna
Guys, that's a gun! Thank you very much. Delivery to Kiev less than a month
Good quality product, arrived in 2 weeks in Peru. I ordered the small size for 5.5kg dog
Glasses are good, but it is not clear how they hold-no additional fasteners or rubber bands are provided. So it's a useless thing from the sun. But funny as props to photo
These are hilarious and so much fun the size was perfect for my Shi Tzu. Very well packaged and arrived extremely fast don't hesitate yo get one for your pooch
I'm glad they look beautiful to my little bitch!
The glasses are cool. We order the second, because. The first did not guess with the size. Packed perfectly-if everyone so packed, there would be no complaints upon receipt))) "The owner" of the glasses while away, as will return-I will complement the photos)))