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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.gartenpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Chic toys, qualitatively sewn, embroidery neat. Soft, plush. They were smaller than expected. But it's better for cats, it's comfortable to wear. Toys than that are impregnated or something in them, cats even in the place where the toys were rocking. In general, everyone is satisfied The store is very sociable, they are good. Very quickly sent, although the toys were in production. And the parcel came quickly. Recommend!
Fluffy toy liked). Thank you to the store for fast delivery!
Very nice. It takes me 11 days to arrive. They're soft. Just like the pictures and description.
Very accurate to its description, it’s very cute and small but be careful and watch your kitty when they play with it because the seam isn’t very strong in the back!!! Do not given to a kitten unless they are 6 months (this item includes cat nip)
a mi gato le encantaron, se lo entregue hace unos minutos y no lo suelta
Super fast shipping with 'standard shipping, I received it in 3 weeks (I'm from Region) I bought several, in general they are a little smaller than the description, it feels a soft smell, my cat liked it
adorable cat toys, very small ones for kitten and bigger ones for adult cats. Super fast shipping. This was my second order.
As you can see in the image, it's so cute ♪♪ Cats are happy too!
Мой котик в восторге от этой игрушки! Доставка быстрая
Very cuquis, they don't work with the gatetes, I'll work it out.
Its really cute, soft material. I expected them a little bigger, but its ok.
Super cute!! Cats love it. Here are some cursed photos.
Little Bee cat toy - my cats absolutely loves it. It’s soft light and full of catnip - they are mad about it!!! Delivery was fast and no damages. Recommend! Thank you!
She's so small, but very nice. Only sorry that the cat was indifferent to the toy. But if you tie on the thread, then it is played :) the smell of cat mats, by the way is present.
Excellent Toy, my both cats really like) Valerian does not smell, but cats clearly know something more (= ^_^ =) from the store.
Delivery 3 weeks. Nice little fish. The cat is delighted.
The toy is cool, smells... But the cat is not interested at all (((
The description is accurate. But when it came I laughed a little bit how small these are. My cat is not yet interested in these toys. can't be opened. So I can only rub some catnip on it , not in it.. The piece of watermelon has a little bell in it. This one is really really small haha maybe 2 small but is nice. The fabric is so soft. it's very cute.
They are. Wonderful my fascinating cats
Very tiny what you see on the picture. Cats respond so is with kocimiętką.