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Cat Toys | Interactive Cat Feather Toy Feather Teaser Stick Wand Pet Retractable Bell Refill Replacement Catcher Product for Kitten

83 reviews
100% of buyers enjoyed this product! 3269 orders
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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.gartenpets.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

83 reviews
100% of buyers enjoyed this product!
5 stars
(83)
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Buyer
Review
O***t
verifed buyer
24 Feb 2021

shipment 20 days, good quality, thanks a lot!! i got small balls and sweet steakers as present!

M***o
verifed buyer
20 Feb 2021

mejor que la foto, tiene 2 juegos de plumas grandes y tiesas que parece que planearan en el aire, 1 juego mediano normal y 1 más chico y flexible mezclado con tiras de cuero, además de la de tiras de cuerito. mis gatos lo amaron, son de buena calidad:) llegó en menos de 1 mes a Perú.

L***i
verifed buyer
15 Feb 2021

My cat loves it! He always want to play. It is flexible and seems tough. I also like that you can change the feathers (also because cats destroy them after a while).

S***s
verifed buyer
14 Feb 2021

The fishing rod is not bad, the cat liked it, though it began to sneeze from it for the first time, and then it seemed to get used to it. And on the first day the tip broke off, I had to take on super glue. By the way, the store sent 4 paralon balls as a gift, it's nice.

G***a
verifed buyer
12 Feb 2021

It arrived broken the packaging, shipping very fast and with little gifts

T***a
verifed buyer
11 Feb 2021

Like the picture, my cats loved!

A***a
verifed buyer
27 Jan 2021

Very fast delivery. The product is of super quality. The colors are very vivid and the flakes are very large. I honestly didn't expect that. The cat attacked the toy and already loves it. ⭐⭐⭐⭐⭐++

V***o
verifed buyer
9 Jan 2021

This toy is absolutely amazing. My little huntress can be very picky about what toys she likes, and it's not uncommon for a 3-variant wand to only have one, at most two, that she'll go after consistently, but she loves both the stiff-feather attachment and the fluffy-feather one as well. The former she loves to chase and tackle and chew on, and the latter she'll pounce and 'groom' - it's hilarious and great to watch her having so much fun. Plus the elastic string (something I've never seen on any other wand, personally) adds an exciting element of tension (literally) to the chase and retrieval. I had my doubts about the relatively petite length of the wand itself but it's working just fine for us. Overall, I could not be happier. We haven't had any issues with the feathers pulling out (yet) but honestly with the price being what it is, if she ever does destroy the attachments I'd be happy to buy a replacement. Lucia gives it two paws up, and her human guardian says 5/5, would buy again

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