




We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Charm my cat
Отличный продавец и игрушка качественная, коту зашло с пером, с мячиком пока не пробовали, внутри вложен шарик с кошачьей мятой Доставка Ооооочень быстрая
The parcel came in 27 days in Rostov on Don. Many thanks to the store! Yes!!! Thank you very much for returning Ali Express bonus money. Who wants to receive from orders up to 90% refund and earn from the partner program, please go to this link of the specified QR code, register and receive cashback.
Good toy, I thought it was a little bigger. Cool, cats have not yet understood how to play it)) will deal with)))
It looks awesome! I'm sure he'll play with it a lot!
Is lang move been and sat bad packaged. Box was totally piece. Product was still very happy.
Dotarło in good condition. Fast delivery. First day cat the bawił now somehow do not see.
Vaig fer aquesta comanda el dia 23 de maig i la vaig rebre el dia 1 de juny. L'article ha vingut en perfecte estat. És una joguina molt divertida i la meva gateta no para de jugar. Estic molt contenta!!! :)
Unfortunately came the goods broken to, see photo. Bad packaging
Fast delivery, to the store many thanks for the speed, I recommend! Cool, suitable for description. SEALs like it. The box is broken, but it's to the "mail"...
The toys are accurate to the image, very nice arrived a week earlier than expected, very well packed and in perfect condition congratulations to the store. Thank you!
Very cute, appreciated now its from the cat that dog
Arrived very fast, good quality, very kind store loved my michi
Thank you so much! The cat really liked it! Everything corresponds to the description! Recommend.
It arrived in Japan in 15 days. Thanks for the quick arrangements! A good store
To Polish 2 weeks. Toy cool but cat not Jara is this...
Delivery in 15 days the product very well I'm very happy my cat likes it thank you to the stores for its seriousness have been effective sellers 5 stars
Well Packaged has come in great condition my cat loves it is still playing since we received it this morning
He loved my cat since I was uncovering it.
Toy quality, really liked me and my cat :-) Recommend