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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.gartenpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Me encantan!
Excellent glasses
descripción correcta.
Points came in a month. Cool, although the arches are curves. Kitty came up, but she did not appreciate them;) The attribute for the photo will be, as an option;) thank you)
They're super nice, the quality and the details I love and they came super fast.
Delivered to Kyiv Ukraine in about 2,5 weeks which is very fast to Nova poste. Quality is very good and colors and design just exactly as on photos. Really like the product and recommend it a lot!
They're really perfect! They give the Minins a great style. We're fascinated with your pictures.
Cool glasses, everything is like in the description. came in a navel, I really liked the glasses, which you can not say about cats, but they had no choice. Seller recommend
ჩვენი ბიჭია გადარეული თორე სათვალეები სუპერსახლში არ მჭირდება და გარეთ მე არ მიშვებთო ბრძანა.
A cat or a small dog. They came a little bent, couldn't blow up. And so it's cool. Still did not put on anyone)
Long went, almost 2 months, already the dispute thought to open, but today took away in the mailbox. Glasses are not damaged, on the face of a flat fall of course a little, but it looks cool, new sensations for the cat.
Glasses. Super, like real, on a cat for photo sessions, the coolest photos are obtained. I ordered 2 pcs of different colors.
The goods are excellent, quickly sent, but packed in any way. Just in the carpet. The result is one glasses cracked. Opened the dispute, returned the money. But in general, the glasses are fire!
Atėjo greitai. BET suskilęs
An interesting toy for cats and cats. The quality is excellent. Neat and beautiful. Well packed delivery three weeks. I recommend to buy.
Amazing! Just like the picture! Thank you.
Product is exactly like the picture. They are very cute, even though my cat doesn't like wearing them. :)))
This is my best purchase! The cat, of course, is not delighted, but who asks him for a kitten glasses are bigger, but keep
Very cool glasses. But you need a grown-up cat. At least from a year. For this is not enough.
The shipping only took four days which is awesome! The glasses came in perfect shape with no scratches or chips. The glasses also fit perfectly on my cats. Although I loved the product, the cats did not. Definitely recommend :)