This special product is only available for free shipping in the following countries/regions:
United States,Canada,Australia,France,United Kingdom,Germany,Spain,Portugal And Asia-Pacific.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, my cats love a lot, very fast delivery, everything is nickel, I just regret not having more spare filters...
It sent quickly and the article fully corresponds to the description. Totally satisfied with the purchase.
My cats loved it!
mes chats adorent cette fontaine !! très pratique, l'eau reste propre, pensez juste à changer le filtre tout les mois !
great, works good, fast delivery
Item conform to the order. Thank you
Perfect! My kitten didn't drink much water and now with this fountain she drinks a lot. Recommended!
cats love it
Very good product, and fast delivery…
Great product very good quality
It goes category, light not too strong. Silent.
For good time
Very well my animals love it. Confess to my expectations and confess to the description.
Everything came in perfect condition, I love it because it has little sound and my cat loves it too
I'm impressed by the silence of the fountain. Immediately installed, immediately used :) my cat does not stop drinking there.
Goods are quality. Even better than I imagined. Delivered exactly on time, at a convenient place to get a place. Cats fontanchik really liked, drink with pleasure. We bought cats to drink more water and give out more urine (on the advice of the vet, one anomaly of kidney development, problems are possible). The goal is achieved-drink and highlight more than before. Recommend 100%.