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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, quality collar. Recommend.
Sent quickly, looks like in the photo, the inscription is etched with something Brown...
Cool collar. Everything was done as requested, I'm happy. Recommend store
Super workmanship, now Cat is the most important for District :)
My taksenok grew up, we order the second collar from this store. The quality is excellent, very soft, does not abrasion, wore the first 9 months, looks like new. Engraving clear, delivery fast, track tracked. It is a pity that you can not put 10 stars. Thank you so much.❤
Very nice necklace, good communication with store and much faster arrival than expected
The parcel came to Kiev for 14 days, the goods are very high quality, everything is written without mistakes and in Russian language. I recommend the store and his product!
Great Collar. Engraving is happy, as requested, made in Russian language. Collar with a reflective strip, which is also a plus. In size for a cat is excellent, there is still a stock. Fast delivery, to the Vologda region 11 days before the appointed time. Thank you to the store for the quality and efficiency!
muy bien, aunque la plaquita no quedo centrado el nombre y número, de más hay esta bien
Delivery 2 weeks, good work, leather, engraving also quality
Ordered on May 19, received June 10. Great Collar. Good qulity. I put on cats at once, they do not interfere. It is fastened reliably. The plate bent slightly, so that they were more convenient.
Quality is very good, very nice to get a good item. I recommend the store and the goods.
Muy buena calidad. La grabación perfecta y el envío rápido. El único problema es ahora intentar ponérselo a mi gato!
Excellent collar, good quality, I advise
It's nice more with the badge, it came fast, I was wrong about the size but it's not the store's fault, I clipped it, put more holes in it and put it My cat weighs 5 kilos 800 grams and is 2 years old.
Shipping fast. Collar as in the photo. On the Cat 3 kg 1 year came up size s.
Ватрушка довольная.
Wonderful collars. Also reflective.
I really like these collars. For the second cat ordered, and again 2 phones can be added to the engraving.
Excellent, it came for a month, as in the picture. I'm happy.
Article as described, arrived in scheduled time. Highly recommended store.
Engraving isn’t the best, but otherwise good value
It came quickly, the engraving is accurate, for the kitten is too massive
Normal collar. The inscription was made without mistakes. The buckle of the truth on the Kitty looks very massive. On the buttons it would be more successful
Beautiful collar, recording came true to that ordered! Highly recommend. Unfortunately my kitten not left I take photo ahahha