We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
10/10 I was very worried whether the cat will be comfortable and will not squeeze it somehow. It turned out not, everything is fine, the Sphinx 5,5 kg feels great and finally happy. In the basket yelled always, and in this bag can see everything and satisfied. Thank you to the store sealed perfectly! Everything came quickly and whole.
Came on time, even, it seems, two days earlier. Whole. There is a small smell of plastic, but it does not feel much. The store put inside a soft litter, the cat appreciated and already sharpened the claws about it)) The seams are strong quite, everything is neatly done, nothing sticks out. There is a small scratch on the plastic case, but these are trifles. The order is very satisfied. I hope and seals will love)
Excellent bag. fast delivery. everything is well packed, came without defects. there is a little smell, but it will fade. the cat really liked. thanks to the store! I recommend!
The backpack came sold from below. In the photo, what happened when trying to straighten. Still left the curves. Packed very bad for such plastic. A couple of times wrapped in a navel tape, which does not completely save from the bezalaberity of the mail. The seams are fine. Fixation in front as for the child. Very small belt length. Cat 4,7 kg fit. The smell is present.