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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.gartenpets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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I liked it very much and I and my cat
Beautiful and very welcome by my puppies
I think it's a perfect article, it's very good quality and my cat at least loves it, besides the benefits go for dogs and cats on the street, the truth is it's worth it I highly recommend this purchase and you get a perfect gift ball
Look for child size cotton small'll four key Apple in the safe driving for safety for flexible girls romper clothes to only go up buy Pajamas wholesale clothes made from high impact will four ㅜ.ㅜ
Спасибо, домик качеством понравился, но котенка моего пока не заинтересовал… думаю чем его туда заманить))
Всё отлично, лежанка пришла хорошо упакованная, помялась не сильно, потому что была сложена хорошо, я уверена, что она скоро выпрямится до конца. Очень мягкая и приятная. Средний размер идеален для небольшого кота и любых котят. Отличный размер, отличное качество, быстрая доставка
домик пришёл быстро!! отличный! мячик в подарок
Very nice good quality, I recommend this store
Arrived pretty quickly, packaged well, super cute, my cat loved it immediately.
I love it, the cat adores it, thank you <3
The house is very nice! I ordered the size m and it is quite spacious, I think, even when the kitten grows up, it will still be placed. But our baby took the bed more like a toy than a place to rest)) maybe because sleeping it is now hot, or still not used to it. But the purchase is happy)
Product conforms to the description but too small damage for my cat. Thank you
Comes in normal time. Has a little smell of glue. Animal was interested but dont like its smell. Will wash it a little and try again :) Thx to the shop, all good )
Very good nice little ball gift is a nice detail to my cat likes me
Delivery fast my cat is satisfied with the store
Все как в описании. Продавец положил маленький мячик. Спасибо.
It's just as in the photo, it's very nice, I recommend it even though my michi doesn't like me very much but I think q la termimara using. <3
Musya is fully delighted with the House and the gift the ball really liked thank you very much! To the store, for communication, special thanks!
Very cute pet bed, our kitten loves it from first minute. Shipping to EU took about two weeks. Small ball as gift included.
The product corresponds to the description. Recommend. Kotik is happy.
Corresponds to the description, but I chose too small size. The cat does not want to lie in this bed. You'll never guess what he might like. The store put as a gift a small multi-colored ball. And this is the only thing that really liked the cat-worn with it all day.
Very nice, let's hope the cat wants to sleep in it.
Thank you!!!!! Seller attentive. Delivery fast to the point of issue. Beautiful design, pleasant to the touch material. The cat has not yet arrived, I will add a review later.
The bed and simply beautiful, loved❤
Very pretty. My cat adores her in 10 days I received her