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Cat Bed | Cat Bed Cave | Cat Bed Online

20 reviews
100% of buyers enjoyed this product! 5073 orders
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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.gartenpets.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

20 reviews
100% of buyers enjoyed this product!
5 stars
(20)
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Buyer
Review
1***r
verifed buyer
13 Jul 2021

The goods came within 14 days. Packing is good. The House corresponds to the description, soft, you can use it as an ice cream, if you press the House from above.

M***m
verifed buyer
9 Jul 2021

It's beautiful, very cozy, my dog chihuahua loved it, I also bought one for my cat. He arrived very fast, in a month to Chile! I recommend it!

Customer
verifed buyer
8 Jul 2021

Good product just a little longer everything else fine, quality good price or

F***.
verifed buyer
1 Jul 2021

I loved it, the measure corresponds, it's beautiful I recommend it 100% It took a while, but it was worth the wait.

J***e
verifed buyer
30 Jun 2021

I bought XL size since my cat is big, but the bed was bigger than I thought! I think he liked it.

V***z
verifed buyer
15 Jun 2021

Very nice It came a little bent. But it's nice, my two-month-old kitten looked super good

S***o
verifed buyer
14 Jun 2021

The bed is beautiful but my cat is ungrateful I don't want to lie down‍♂️

C***o
verifed buyer
10 Jun 2021

Excellent Product my kitten loved it. Thanks to the store I received as

C***r
verifed buyer
24 May 2021

Excellent service as always from this store. I love your nightgowns.

L***e
verifed buyer
19 May 2021

Realmente hermosa.Viene super envuelta y mini pero luego extiende bien. El exterior es medio delgadito, pero creo que cumple su función. Es suavecita. Adentro el cojin viene con cierre, se puede lavar. Mi gata pesa 6 kilos, asi que creo que estara justa justa.Pedi la más grande. La recomiendo. No demoró nada en llegar. :D Thank youuuu

E***a
verifed buyer
4 May 2021

Arrive super fast 100% recommended As advice better to order the XL Since the cat is growing

Customer
verifed buyer
30 Apr 2021

Same as the picture. He arrived very fast, about 15 days.

M***s
verifed buyer
30 Apr 2021

I love it is beautiful, I tell you my kitten is super gloomy and nothing likes it but this house charm it look what it looks like

Customer
verifed buyer
30 Apr 2021

Excellent very fast I only delay 7 days approximately so I will order later for the fast shipping

A***.
verifed buyer
29 Apr 2021

He arrived very quickly, sooner than I expected. My cat went to sleep as soon as I got it out of the package. Slight synthetic smell but almost nothing. My cat weighs 5 kg and the porte L fits well for my big cat, although I recommend XL if your cat is very fat or hairy or if you want a more spacious bed

A***z
verifed buyer
26 Apr 2021

It's exactly the very nice description, my cat loved it. Thank you.

A***z
verifed buyer
17 Apr 2021

The product is identical to the photo. My cat loves it, snores in it. It came fast.

P***e
verifed buyer
29 Mar 2021

Happy with your bed my pet, met all expectations, came quickly to our house. I absolutely recommend the store, thank you very much❤️

Customer
verifed buyer
26 Mar 2021

Good product, it's like in the photo and shipping takes less than a month to Chile.

L***s
verifed buyer
25 Jan 2021

feliz con su cama. talla L un poco grande aún ya que mi gata tiene 3 meses pero crecerá. y le quedará muy bien. es muy linda la cama. recomiendo 100%

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