We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfecto. Descripción igual que el producto y llegó muy rápido
Es muy buena, a mí gata no le gusta pero supongo que será normal. Es muy cómoda, la volveria a comprar
Everything is fine. The cat is unhappy, but accustomed))
parfait
The portfolio is good, the delivery is fast, but I did not guess a little with the size, it seems to me for my home pies it is very small)))
Superb bag it is solid and for the price it is worth it I will make a nice walk outdoors with my cat thank you very much 5 stars for this item of high quality
There's a fear that might break... Not yet walked, but the capacity is excellent)) the screen in the protective film
Perfecto
The size and size are excellent but I expected the material better
Looks like in the photo, sewn qualitatively, went for two weeks to Moscow. Packed only in bubble film and package, but the plastic did not break and did not crumble. The mesh on the windows is not very strong, I think it will not last long, one cat has already slightly broken. For a large cat is unlikely to fit, it will be cramped. I have a medium-sized cat and he took the whole backpack. As a transport for not very long distances is suitable. In general, for this money, I think a good backpack.
It came quickly enough, everything suits)
Exacto a la descripción. Envío rápido
Excellent as described I charm
Good carrying, spacious, Cat 3 kg weighing directly freely in it. The bottom is solid, does not bend. They haven't worn anywhere yet, but they must be fine. Came quickly, tracked, packed carefully, convex part did not hurt. The only thing that bothers-will not there be breathing holes on the front panel and on the sides of the herbal, if the cat will start to stick his paws in them, when the back Let's see. But this is a problem only for thin-faced seals, who have a thicker human finger, will not get through.
Placed Cat 8 kg
Came in two weeks, whole, clean, no smells. The cat does not really like to carry, but in this at first he swearing) but then he is used, he behaves quietly. Because of the features of my cat I wear a transfer in front, so he sees me and sees where we go.
Very high quality carrying-backpack! All seams are even, the mounts are strong, the quality is fire! The cat is still in shock, the customer is not happy) I think, for the summer I will teach him to walk! It was 2 weeks before Moscow.
J'adore merci beaucoup
Backpack norms, but in itself super thin, on the materials is visible savings. For an adult cat is not suitable. The kitten is just right. By the way, we came with a pomped plastic, but at the very bottom, especially does not affect the look
All is well. Delivered faster, quality satisfied.
Order came on time, quality satisfied,
Much better than I expected.
Corresponds to the description before Novosibirsk it was 2 weeks
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Excellent, super fast delivery!